Best Friends Blog

Pet Reunion Pavilion opens for business

we were able to get Marmaduke back home to his mom, Diana

Reuniting pets affected by Hurricane Harvey with their families is the first priority for Best Friends and other organizations working in the area. To that end, we are proud to announce the opening of the Pet Reunion Pavilion at the NRG Arena in downtown Houston.

This massive operation, a collaboration between Best Friends, Harris County Public Health (HCPH) Animal Shelter and Houston Pet Set, has already helped facilitate reunions. Marmaduke escaped his yard in Houston at the worst possible time — two days into Harvey’s landfall. Thankfully, his owner never gave up looking for him, and we were able to get Marmaduke back home to his mom, Diana. You can read the full emotional story by clicking here.

The pavilion is not designed to accept stray pets from the public. If a lost pet is found, the recommendation is to first take the animal to the local shelter, the most likely place for a pet to be reunited with an owner. The Pet Reunion Pavilion will act as a hub for families to find their pets displaced by Hurricane Harvey.

People looking for Harvey-displaced pets are welcome to come to the NRG Arena between 10 a.m. and 7 p.m. daily. Best Friends has an agreement with Harris County Animal Shelter to support a 30-day hold on animals coming in prior to September 19. Currently at NRG Arena, we are caring for nearly 500 animals displaced by the storm.

We’re so thankful for the tremendous amount of support from the animal rescue community, and of course you, the public, who are helping make all of this happen.

We’re still assessing the situation in Florida after Hurricane Irma’s landfall over the weekend. We’ll be updating you soon on the situation in Florida after we learn more.

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Francis Battista
Best Friends Animal Society

  • Gail Law Newlin

    Is there a need for volunteers at NRG to spend quality time with the pets being held there? I don’t know who to contact to see if there is a need for this type of volunteer service. I know the dogs & cats must be under stress without the love and time devoted to them by their own families each day.

  • Sharon Tierney Meads

    I am trying to locate this dog. Dumped in Beaumont. Taken to Ford Park I believe. Was shot in the right front paw. I can give more info if needed Not my pet but family wants to adopt. If anyone know this dogs whereabouts please contact me on Facebook-Sharon Tierney Meads. Thank you

  • Darlene Stuart

    Will be traveling thru TX to CO in a week or so. Volunteered at Ford Center Labor Day weekend and would like to stop over for a couple days to Volunteer at NRG. How do I sign up? Do you think you will still need help ina week or 10 days?

  • Richard Gilreath

    Are pets at the facility being posted online? If so, could you provide a link?

  • Elizabeth Evans

    Can someone volunteering at NRG please print this flyer and have it available for families looking to reunite with their dogs? This dog is safely in foster care but I’m too many hours from Houston to do it myself. Thank you!

    • Melissa Miller

      Hi Elizabeth,

      Thank you so much for helping this dog get back to its family! We’d also encourage you to list with the Vets Plus More app, who Best Friends is partnering with to help lost and found pets in the aftermath of Hurricane Harvey get reunited with their families.

      We appreciate your support!

      Melissa Miller
      Manager, Social Communities and Content

      • Elizabeth Evans

        I haven’t heard of that app but I’ll look into it. This flyer has been shared over 200 times by individuals and I’ve posted it in as many places as I can find. I know someone must be missing this kiddo!

      • Richard Gilreath

        I have never heard of this app either. Looking at the website it appears to be paid service to connect people with veterinarians, not a lost pet recovery service.

        • jondunn


          The app is a paid service to connect people to veterinarians, as you say, but they also do have a lost and found component which does not cost anything.

    • she is so cute.